Thank you for shopping at Rocco Design. We value your satisfaction and want to ensure that your shopping experience with us is as enjoyable as possible. This Return and Refund Policy explains our policies and procedures regarding returns, exchanges, and refunds for products purchased from our website. Please read this policy carefully before making a purchase.

1. Returns

1.1 Eligibility Criteria

We accept returns on products in accordance with the following eligibility criteria:

• The return request must be initiated within 14 days from the date of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Any accompanying accessories, tags, labels, or promotional items must be included.
• The product must not be listed under our non-returnable items (e.g., perishable goods, personalized/customized items, intimate or sanitary goods, etc.).

1.2 Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at info@roccodesignstore.com to inform us about the return request.
• Provide your order details, including the order number, product(s) to be returned, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
• Pack the product securely, including all original packaging materials.
• Ship the product back to us using a reliable and trackable shipping method. The return shipping costs will be the customer’s responsibility unless the return is due to our error or a defective product.
• Once we receive the returned product and verify its eligibility, we will process the refund according to our refund policy.

2. Refunds

2.1 Refund Methods

Refunds for eligible returned products will be processed in one of the following methods:

• Original Payment Method: If you made the purchase using a credit/debit card or other electronic payment methods, the refund will be issued to the same payment method used during the purchase.
• Store Credit: Alternatively, you may choose to receive the refund as store credit, which can be used for future purchases on our website. If selected, the store credit will be issued to your registered account.

2.2 Refund Process

Upon receiving and inspecting the returned product, we will initiate the refund process. The refund will be processed within 14 days from the receipt of the returned item. Please note that the refund processing time may vary depending on your payment method and financial institution.

3. Exchange

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item on our website.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at info@roccodesignstore.com. We will be happy to assist you and provide any necessary clarification.

Please note that this Return and Refund Policy applies only to purchases made directly from our website. If you have purchased our products from authorized retailers or other third-party platforms, their respective return and refund policies will govern your purchase.

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.